Our Company name is Varonym OÜ, registered in Estonia no. 16044608. Our Registered Office is Harju maakond, Kesklinna linnaosa, Tuukri tn 19-315, Tallinn 10152, Estonia. We trade as The Car Accessories Company.
By using our website, you confirm that you accept these Terms and Conditions and you agree to comply with them. This is important as it creates a contract between us and you which you must comply with.
If you do not agree to these Terms and Conditions, please don’t use this website.
All our prices can be assumed to be correct at the time of order.
All offers are subject to availability and while stocks last.
All prices are shown in AUD (Australian Dollar) and EUR (Euro) and include V.A.T. where appropriate.
If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your money will be refunded to your credit/debit card in full. The repayment of such money paid to us will be the extent of our liability to you in the event of pricing errors.
Our “90 day” exchange scheme
As you will probably be buying “sight unseen” we provide a unique and exceptional Exchange Scheme on certain products – see below – which lasts for three calendar months (approximately “90 days”) from the date of invoice – one exchange only. If you decide after using a product that you’d rather have something else, we’ll exchange it for you. We charge in full for the replacement item, including the appropriate carriage charge and a charge for any packaging needed for the return of the original. We pick up the return carriage cost. When the original arrives back here we refund its cost in full as long as it is in ‘as new’ condition, fair wear and tear excepted. However, we never refund more than the cost of the replacement, so it makes sense to exchange an item for one of approximately equal cost.
We will always strive to do what is fair and reasonable to make sure that you won’t be stuck with anything you’re not happy with.
We will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.
All orders placed on our website are subject to stock availability and to the validation checks. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.
Please note that the only language in which the contract can be concluded is English. Varonym OÜ will retain details of your order in our database and these details can be made available on request.
We accept all major credit cards and debit cards, including Visa and MasterCard. All card holders are subject to validation checks and authorization by their card issuer. We cannot be held responsible for the consequences of any delay in delivery, or non-delivery, resulting from any refusal by a card issuer to authorize a payment.
We provide free delivery anywhere in Estonia or Worldwide and be as flexible as we can be with the delivery arrangements.
For deliveries within Estonia, the delivery will take from 1 to 5 working days after you place the order. For International orders, delivery will be done within 10 to 20 working days after the order is placed.
We try to be as flexible as possible with delivery arrangements. Delivery can be made to an alternative address. We will plan the dispatch so that the goods should arrive on the day agreed with you at the time of ordering.
Items can usually be left without signature, so you don’t have to hang around waiting for the carrier to arrive. There are no deliveries on Saturdays and Sundays. No retailer or courier company can ever “guarantee” the exact day delivery. All courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address, or to gain access to it if, for example, it’s in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.
Please note that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfil their obligations, although we will always do all that is reasonable to provide the goods by the time required. Please also note that the percentage of delayed deliveries is very low, and the percentage of items lost in transit is all but non-existent.
Right to cancel/Returns
If you decide to cancel your order, and do not wish to use the Exchange Scheme – in other words you just change your mind, you must let us know within 14 calendar days of receiving the order, and we will require the goods to be received at our premises within 14 days of this cancellation instruction. The goods must be unused and in their original packaging. All other orders: You should return the goods to us at your cost. If we have made a mistake, e.g. we have sent the wrong components and there is no time to correct the error, then we will collect the goods and refund you in full on the same debit or credit card used for the initial payment.
All refunds are done within 7 days after receiving goods in unused condition and in their original packaging.
The address of returning the goods will be provided separately after submitting the return request.
We accept returns for any items within 14 days after purchase providing the item is in the same, unused condition. You are welcome to cancel your transaction at any time but please be aware if the item has been shipped, you will need to cover the return postage fee. You will be asked to cover the return postage fee if you are returning for change of mind / no longer required. We only cover / refund the return postage fees if:
- We have supplied you with an item which does not match our description
- You have received an item which does not match your chosen colors
- The item does not in any way fit your vehicle (applies to shape only, evidence will need to be supplied such as photos and vehicle details)
Color may not be exact due to brightness / contrast of your monitor settings.
Please be aware that it is your duty to check vehicle years / details prior to ordering. We are here to help, so if you are unsure, email us at email@example.com with your vehicle registration so we can confirm fitting for you.
If you purchase a product from us which is found to be faulty, please phone or e-mail us at firstname.lastname@example.org and we will attend to the problem without delay. Problems with products that have been sold by us and are under guarantee should be referred to us in the first instance. We can supply proof of purchase if required for guarantee claims.
The reproduction of colors and detail in the pictures on our web site is as accurate as our technology allows.
What we collect
We may collect the following information:
- Name, IP-address
- Contact information including email address, phone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with the best possible service, and in particular for the following reasons:
- Internal record keeping.
- To improve our products and services.
- To send periodically promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- To contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.
- We use Google Analytics to track the pages you have visited, helping us understand which products you like, and which you have decided not to continue purchasing.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When purchasing with us, you are consenting to the use of software packages such as our shopping cart system, which is used to collect your delivery information. All details supplied are securely stored but are in no way shared with any third parties. We may from time to time, send you marketing emails about our products, but you can at any time opt out when provided with the option. We do not store your credit or debit card details.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us to analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at firstname.lastname@example.org. We will promptly correct any information found to be incorrect.
Legal Basis for Data Processing
- necessary for the performance of contract between you and Varonym OÜ (for example, to provide you with the services you request and to identify and authenticate you so you may use the website);
- necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement);
- necessary for our legitimate interests and not overridden by your rights; and/or where it is based on your consent.
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our Platform and services, manage our relationship with you and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our website and our services, undertaking marketing, or for the purposes of ensuring the security of our website and services and detecting or preventing illegal and fraud activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). In some instances, you may be required to provide us with personal information for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our website.
International Transfers of personal information
If you are a resident of the EEA, you have the following data protection rights, which you can exercise at any time by contacting us at email@example.com.
- The right to access, correct, update or request deletionof your personal information.
- The right to object to processingof your personal information when it is based on our legitimate interests.
- The right to ask us, in some situations, to restrict processingof your personal information or request portability of your personal information.
- The right to opt-out of marketing communicationswe send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
- If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent
- The right to complain to a data protection authorityabout our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any dispute relating in any way to your visit to our website or to products you purchase with us shall be submitted to confidential arbitration in Estonia, except that, to the extent you have in any manner violated or threatened to violate Varonym OÜ intellectual property rights, we may seek injunctive or other appropriate relief in any court in Estonia, and you consent to exclusive jurisdiction and venue in such courts. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We do not sell products to children, but to adults, who can purchase with a credit or debit card. If you are under 18, you may use our website only with involvement of a parent or guardian. Varonym OÜ and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
You can always terminate your account with us. To terminate your account, please call our customer support services on +442031299243 or email us at firstname.lastname@example.org. Please provide your name, home address, your phone number, email address and other order details if required. You are also free to click a termination button in your account settings.
Limitation of Liability
While we will use reasonable endeavors to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that our website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.
This does not affect your statutory rights as a consumer.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or any loss of goodwill or reputation or any special or indirect losses in any case whether or not such losses were within the contemplation of the parties at the date of the Terms and Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms and Conditions. Nothing in the Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not effect the validity and enforceability of any of the remaining provisions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Contact us at +442031299243 between 8 am and 8 pm Monday to Friday and 10 am to 5 pm on Saturdays or e-mail at email@example.com or advice on what to order or for Customer Services.